Let’s Make It Right.
Returns are never the fun part. We’ll make the process as clear as possible.
Whether you received the wrong item, have a faulty product, or need to submit a warranty claim, our team will guide you through every step.
Before You Return a Product.
Please make sure the following is ready before submitting your request.
How It Works.
Complete the form.
Download and complete our Return Request Form with all relevant details.
We review it.
Our team will assess the request and issue a Return Authorisation if approved.
Send the product.
Once authorised, send the product to Fast Forward with the required documentation.
We keep you updated.
We will inspect the product and keep you informed throughout the assessment.
What Happens Next.
Every return is handled fairly and carefully. To protect our customers and brand partners, all requests are subject to assessment and, where applicable, manufacturer approval.
Processing Time
Please allow 7–10 business days for credit, replacement, repair or warranty assessment.
Product Testing
Every returned product is tested before a credit, replacement or warranty claim can be approved.
Manufacturer Approval
Some brands require vendor authorisation before a claim can be finalised.
If testing confirms that the product is functioning correctly, or the fault is not covered by the manufacturer’s warranty, the product will be returned to the customer.
We’ll Keep You Informed.
We know that product issues can be disruptive. Our team will work closely with you and the relevant brand partner to resolve every claim as fairly and quickly as possible.
Still have questions?
Email returns@ffit.co.za Monday to Friday.